*{box-sizing:border-box}.complaint-page,.complaint-result-page{padding:30px 0 50px}.complaint-tabs{display:inline-flex;margin-bottom:20px;padding:4px;background:#eaf1f9;border-radius:9px}.complaint-tabs a{padding:10px 17px;color:#5e6e82;border-radius:7px;font-size:12px;font-weight:800}.complaint-tabs a.active{color:#1263c6;background:#fff;box-shadow:0 3px 10px rgba(20,56,95,.1)}.complaint-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:20px;align-items:start}.complaint-card,.complaint-help,.complaint-success{background:#fff;border:1px solid #dce4ef;border-radius:14px;box-shadow:0 9px 27px rgba(18,54,95,.07)}.complaint-card,.complaint-help{padding:24px}.complaint-card h2,.complaint-help h2{margin-top:0}.muted{color:#69778c;font-size:13px}.complaint-form,.complaint-lookup-form{display:grid;gap:17px}.complaint-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.complaint-form label,.complaint-lookup-form label{display:grid;gap:7px}.complaint-form label span,.complaint-lookup-form label span{font-size:12px;font-weight:800}.complaint-form input,.complaint-form select,.complaint-form textarea,.complaint-lookup-form input{width:100%;padding:11px 12px;border:1px solid #c8d3e0;border-radius:8px;font:inherit}.complaint-form textarea{resize:vertical}.complaint-honeypot{position:absolute;left:-10000px}.complaint-primary,.complaint-secondary{display:inline-flex;justify-content:center;align-items:center;min-height:44px;padding:0 18px;border-radius:8px;font-weight:800}.complaint-primary{color:#fff;background:#1263c6;border:1px solid #1263c6}.complaint-secondary{color:#1263c6;background:#edf5ff;border:1px solid #bdd6f5}.complaint-note,.complaint-warning{padding:13px 15px;background:#eef6ff;border:1px solid #c8def7;border-radius:8px;color:#45617f;font-size:12px;line-height:1.5}.complaint-warning{background:#fff7df;border-color:#efd597;color:#735100}.complaint-help p{padding:12px 0;margin:0;border-bottom:1px solid #e4eaf2;color:#6a788c;font-size:12px;line-height:1.5}.complaint-alert{margin:14px 0;padding:12px 14px;border-radius:8px;font-size:13px}.complaint-alert.error{color:#8d2020;background:#fff0f0;border:1px solid #efbbbb}.complaint-lookup-form{grid-template-columns:1fr 1fr auto;align-items:end}.complaint-status-card{margin-top:20px}.complaint-status-head{display:flex;justify-content:space-between;align-items:center;padding-bottom:20px;border-bottom:1px solid #e0e7f0;gap:20px}.complaint-status{padding:7px 10px;border-radius:6px;color:#0759ba;background:#e9f3ff;font-size:10px;font-weight:900}.complaint-details{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin:22px 0}.complaint-details small,.complaint-description small,.complaint-status-head small{display:block;color:#77859a;font-size:10px;font-weight:800;text-transform:uppercase}.complaint-details strong{display:block;margin-top:5px;font-size:13px}.complaint-description{padding:18px;background:#f7f9fc;border-radius:9px}.complaint-description p{white-space:pre-line;color:#5e6d82}.complaint-timeline{margin-top:25px}.complaint-timeline-item{display:grid;grid-template-columns:18px 1fr;gap:12px;padding-bottom:20px}.complaint-timeline-item>span{width:12px;height:12px;margin-top:3px;background:#1263c6;border:3px solid #d9eaff;border-radius:50%}.complaint-timeline-item small{display:block;color:#8190a4}.complaint-timeline-item p{margin:7px 0 0;color:#617086;font-size:13px}.complaint-result-page{display:flex;justify-content:center}.complaint-success{width:min(720px,100%);padding:32px;text-align:center}.complaint-success-icon{display:flex;justify-content:center;align-items:center;width:64px;height:64px;margin:0 auto 18px;color:#176333;background:#e5f7ec;border-radius:50%;font-size:30px;font-weight:900}.complaint-credentials{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:24px 0}.complaint-credentials div{padding:18px;background:#f3f7fc;border:1px solid #d9e3ef;border-radius:9px}.complaint-credentials small,.complaint-credentials strong{display:block}.complaint-credentials strong{margin-top:7px;font-size:19px;letter-spacing:.04em}.complaint-actions{display:flex;justify-content:center;gap:10px;margin-top:22px}@media(max-width:800px){.complaint-layout{grid-template-columns:1fr}.complaint-help{order:-1}.complaint-details{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:620px){.complaint-grid,.complaint-lookup-form,.complaint-credentials,.complaint-details{grid-template-columns:1fr}.complaint-status-head,.complaint-actions{flex-direction:column;align-items:stretch}.complaint-actions a{width:100%}.complaint-success{padding:24px 18px}}

/* COMPLAINT UPLOAD FIELD 4E */
.complaint-file-field{display:grid;gap:8px;padding:14px;background:#f6f9fd;border:1px dashed #aebfd3;border-radius:9px}.complaint-file-field span{font-size:12px;font-weight:800}.complaint-file-field input[type=file]{width:100%;padding:10px;background:#fff;border:1px solid #c8d3e0;border-radius:8px}.complaint-file-field small{color:#6d7c90;font-size:11px;line-height:1.5}